Customer Satisfaction

In the translation industry, accuracy and speed are undeniably essential-but Customer Satisfaction truly sets us apart. That is why PTTC goes into any lengths to keep thinking of ideas and developing them as strategies periodically, if necessary, purely aimed at effectively and conveniently interacting with all customers, for happy customers often recommend services to others and high customer satisfaction fuels positive reviews, referrals, and long-term business success, treating Customer Satisfaction as one of the most essential parts or attributes in driving sales, delivering high-quality services and fostering long-lasting relationships to its customers. PTTC currently, firmly adheres to and implements the following strategies to significantly enhance Customer Satisfaction: 

• Exceptional customer service (prompt e-mail response, phone pick up in just 02 rings, etc.)
• All customers are treated equally and given the personal and professional services they expect and deserve.
• Any translation in any language, any sector, and format by us is accredited.
• The highest possible quality is our principal concern with the usage of a quality assurance check at every point in the translation process.
• 100% satisfaction is guaranteed.
• The most cost-effective price is offered as standard. 
• Quick turn-around time is promptly satisfied upon request.
• Various fields of specialization are offered to ensure that customers are not left frustrated with our language services.
• Confidential information is safeguarded.
   

1. Multilingual Customer Support: PTTC offers support in multiple languages. Customers feel more comfortable and well understood when they can communicate in their native language. 
2. Positive Customer Relationships: PTTC builds strong, positive relationships with its customers by being approachable, responsive, and attentive to their needs.
3. Quality Control: Throughout PTTC’s history, it has shown an unmatched commitment to quality. It utilizes a rigorously tested network of industry-expert linguists and quality managers to ensure that the work it delivers is second to none. PTTC offers multiple levels of services based on customers’ needs, ranging from draft /summary translation up to certified translation, featuring its 3-step process with a translator, editor and proofreader all designed to meet the evolving needs of its customers.
4. Transparent Process: PTTC clearly outlines project timelines, deliverables and pricing to set accurate expectations. 
5. Timely Delivery: PTTC always meets deadlines and, where possible, exceeds expectations by delivering ahead of schedule, as we are well aware that punctuality builds trust and reliability, which must be firmly ensured at any cost and at all times.
6. Cultural Sensitivity: PTTC ensures that translations are not only linguistically accurate but also culturally appropriate. This includes being mindful of idioms, expressions, and cultural nuances.   
7. Customized Solutions: PTTC offers tailored translation services to meet the specific needs of different customers, whether it’s for legal, medical, technical or marketing content. 
8. Consistency Across Projects: PTTC always keeps in mind and ensures consistency in translation quality across different projects.  
9. Training and Development: PTTC invests in ongoing training for our staff to keep them updated with the latest industry trends and best practices.   
10. Linguistic Expertise: PTTC is continually hiring and retaining highly skilled translators and linguists. Their expertise and professionalism will reflect in the quality of their translations. 
11. Regular Follow-Ups: PTTC follows up with customers to gather feedback and ensures that they are satisfied with the work. This shows that PTTC values their opinions and is strongly committed to continuous development.
12. 100% Satisfaction Guarantee: Every translation by us comes with a promise to work with customers until they are satisfied.
     

In short, Customer Satisfaction is the foundation of our successful business, which sets us apart; we ensure not only accurate translations, but also build trust, loyalty, and credibility.